1. Scope of This Policy
This Refund & Subscription Policy applies to purchases made directly from ROI Champions LLC (“ROI Champions,” “we,” “our” or “us”) through ROIChampions.com or an authorized ROI Champions checkout.
Purchases made through a third-party marketplace, affiliate, app store, reseller, payment platform or other provider may be governed by that provider’s refund and cancellation rules. In those cases, requests may need to be submitted directly to the third party.
2. No Universal Free Trial
ROI Champions does not promise a free trial for every product or membership. A trial applies only when the specific offer or checkout page clearly states the trial length, included access, conversion date, renewal price and cancellation method.
If an offer includes a trial that automatically converts to a paid membership, you must cancel before the stated conversion deadline to avoid the first charge. Any reminder notice will be provided only when promised in the offer or required by applicable law.
3. One-Time Digital Software and Downloads
ROI Champions products may include downloadable indicators, compiled software, expert advisers, automated strategies, presets, templates, documentation, videos, educational materials or license access.
Because digital products can be copied, downloaded, activated or used immediately, one-time digital purchases are generally final and non-refundable once any of the following occurs:
- The product file or download link is delivered.
- A license, activation, membership area or protected content is accessed.
- Installation, configuration or product-specific support begins.
- A live session, consultation or coaching service has been substantially provided.
This does not eliminate rights available for non-delivery, a material defect, a materially inaccurate product description or another circumstance in which a refund is required by applicable law.
4. Refunds That May Be Considered
ROI Champions may approve a refund, reversal, replacement, credit or other resolution when appropriate, including:
- A verified duplicate charge.
- A charge processed after a valid cancellation became effective.
- An unauthorized charge, subject to reasonable identity and transaction verification.
- Failure to deliver purchased access or files after a reasonable opportunity to correct the issue.
- A product that is materially different from the written offer presented at checkout.
- A material technical defect that ROI Champions confirms cannot be corrected or reasonably worked around.
- Any situation in which a refund is required by applicable law.
Approval depends on the facts, product type, access history, troubleshooting steps, timing and applicable law. Discretionary approval in one case does not create an obligation to approve another request.
5. Situations That Generally Do Not Qualify
Subject to applicable law, refunds are generally not provided because:
- You changed your mind after receiving or accessing the product.
- You decided not to trade, install or use the product.
- You experienced a trading loss, drawdown, failed evaluation, denied payout or undesired result.
- A strategy, indicator, robot, preset or coaching service did not meet a profit expectation.
- Your broker, prop firm, exchange or trading platform changed its rules or compatibility.
- Your computer, operating system, platform version, broker, account type or market is unsupported when the requirement was disclosed.
- You declined reasonable troubleshooting or did not follow installation instructions.
- You purchased the wrong product, platform version or license despite clear product information.
- You missed a scheduled session or failed to provide required information.
Trading outcomes are never a warranty of product performance and are not a basis for a refund by themselves.
6. Technical Compatibility and Support
Before purchasing, you are responsible for reviewing the supported trading platform, operating system, instrument, broker or data requirements, license limits and any other stated technical requirements.
If a product does not function as described, you must provide ROI Champions a reasonable opportunity to investigate and correct the issue. We may request the product version, platform version, screenshots, error messages, logs and a description of the installation steps taken.
Do not provide brokerage passwords, API secrets, private keys or credentials that permit access to financial accounts.
7. Recurring Memberships and Automatic Renewal
When an offer is identified as recurring, the checkout page should state the amount, billing interval, renewal terms and cancellation method. By completing that purchase, you authorize recurring charges until cancellation.
You may cancel future renewals using the cancellation method supplied with your order or by submitting a cancellation request through the ROI Champions Help Center. Clearly identify the request as “Membership Cancellation” and include the name and email used for the order.
Cancellation becomes effective according to the applicable checkout terms. Unless otherwise stated or required by law, cancelling prevents future renewal charges and does not create a prorated refund for the current paid period.
California’s automatic-renewal requirements may provide additional disclosures, notices and cancellation rights. ROI Champions will apply legally required protections when they apply to the transaction.
8. Monthly, Annual and Other Billing Periods
Monthly, annual or other recurring plans continue for the stated billing period unless cancelled. Access will generally continue through the end of the paid period unless access is terminated for fraud, chargeback, license abuse, nonpayment or a serious Terms of Service violation.
Unused time is not automatically refundable. Any exception will be determined under this policy, the specific offer and applicable law.
9. Upgrades, Downgrades and Plan Changes
The timing and billing effect of an upgrade or downgrade depends on the checkout provider and offer. Changes may take effect immediately, on the next billing date or after the current term ends.
Any proration, credit or replacement access will be displayed during the change process or confirmed in writing. ROI Champions does not promise automatic proration for every plan or payment provider.
10. Coaching, Appointments and Live Services
Coaching, onboarding, consultation and live-session offers may have product-specific scheduling, cancellation, rescheduling, expiration and no-show rules. Those terms will be displayed with the offer or booking confirmation when applicable.
Unless the offer states otherwise, completed sessions are non-refundable. Missed sessions or late cancellations may be forfeited when reasonable notice was not provided.
If ROI Champions cancels a paid session and cannot provide a reasonable rescheduled date or comparable service, an appropriate credit or refund may be offered.
11. How to Request a Refund or Billing Review
Submit requests through the ROI Champions Help Center. Use the message form and select the billing or membership topic.
Include:
- Your full name.
- The email used for the order.
- The order or transaction number, when available.
- The charge date and amount.
- The product or membership name.
- A clear description of the problem and requested resolution.
- Relevant screenshots or error messages that do not expose sensitive credentials.
Submit the request promptly after discovering the issue. Delayed requests may be more difficult to verify, and payment-provider deadlines may apply.
12. Review and Processing
ROI Champions will review requests in good faith and may request additional information. Review time depends on the complexity of the issue, transaction records and payment provider.
If a refund is approved, it is generally returned to the original payment method. The time for funds to appear depends on the payment provider, bank and card network. ROI Champions cannot guarantee a specific posting date after the refund is submitted.
13. Chargebacks and Payment Disputes
Contact ROI Champions first when possible so we can investigate delivery, cancellation or billing problems. Filing a chargeback does not expand refund rights.
When a payment dispute is opened, we may suspend related software licenses, downloads, membership access, coaching and support while the dispute is reviewed. We may provide the payment processor or financial institution with relevant order, delivery, login, download, license, communication and policy records.
Fraudulent chargebacks, false statements or repeated payment abuse may result in permanent loss of access and collection of amounts lawfully owed.
14. Promotions, Discounts and Bundles
Promotional pricing, bonuses and bundled access apply only under the terms stated in the offer. If a partial refund is approved for a bundle, ROI Champions may account for the regular value of products already delivered, downloaded, activated or used, to the extent permitted by law.
Promotional codes and credits generally have no cash value unless expressly stated.
15. Digital License Disclosure
Unless an offer expressly states otherwise, payment for ROI Champions digital software or protected content grants a limited license to use the product under the Terms of Service. It does not transfer ownership of the software, source code, strategy logic, trademarks or other intellectual property.
Access may be limited, suspended or terminated under the license terms, including for unauthorized sharing, resale, reverse engineering, nonpayment, chargeback or misuse.
16. Consumer Rights
Nothing in this policy limits non-waivable consumer rights. Depending on your location and the transaction, additional cancellation, refund, disclosure or remedy rights may apply.
If a provision of this policy conflicts with mandatory law, the mandatory law controls to the extent of the conflict.
17. Changes to This Policy
ROI Champions may update this policy to reflect changes in products, billing systems, business practices or law. The current version will be posted with an updated effective date.
A policy change will not retroactively remove a right that already applied to a completed transaction.
18. Contact ROI Champions
Use the Help Center message form for refund, cancellation and billing questions.