1. Introduction
ROI Champions LLC (“ROI Champions,” “we,” “our” or “us”) respects your privacy. This Privacy Policy describes the categories of information we may collect, the purposes for which we may use it, the circumstances in which it may be disclosed and the choices available to you.
By using our website or services, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.
2. Information We May Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, telephone number and contact preferences.
- Account or membership information, when account access is offered.
- Messages, support requests, survey responses and correspondence.
- Product, platform, installation and technical-support information.
- Coaching inquiries, scheduling information and educational preferences.
- Order, transaction and subscription information received from payment or checkout providers.
Payment Information
Payments may be processed by third-party payment providers. ROI Champions generally does not receive or store complete payment-card numbers or security codes. Payment providers may send us limited transaction information, such as payment status, order amount, billing contact information, transaction identifiers and subscription status.
Technical and Usage Information
When you visit the website, we or service providers may automatically receive technical information such as IP address, browser type, device type, operating system, pages viewed, referring page, approximate location derived from IP address, timestamps and interactions with the website.
Software and Support Information
If you request technical assistance, we may receive screenshots, error messages, product versions, platform settings, system information or other details you choose to provide. Do not send passwords, brokerage credentials, API secrets, private keys or information that would allow access to your financial accounts.
3. How We May Use Information
We may use personal information to:
- Provide, maintain and improve our website, products, memberships, coaching and support.
- Process orders, payments, subscriptions, renewals, cancellations and account access.
- Respond to questions, technical issues, refund requests and other communications.
- Deliver product files, documentation, updates, educational materials and service notices.
- Manage appointments, coaching sessions and customer relationships.
- Protect the website, investigate suspected fraud or abuse and enforce our agreements.
- Measure website performance and understand how visitors use our services.
- Comply with applicable legal, accounting, tax and regulatory obligations.
- Send promotional communications where permitted by law and subject to your opt-out choices.
4. How Information May Be Shared
We do not sell personal information for money. We may disclose information in the following circumstances:
Service Providers
We may use vendors that provide website hosting, checkout and payment processing, email delivery, customer support, scheduling, analytics, data storage, security or other business services. These providers may process information on our behalf according to their contracts and applicable law.
Legal and Safety Reasons
We may disclose information when reasonably necessary to comply with law, legal process or governmental requests; enforce our agreements; investigate fraud, abuse or security incidents; or protect the rights, property and safety of ROI Champions, our customers or others.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets or similar transaction, subject to applicable legal requirements.
With Your Direction
We may disclose information when you instruct us to do so or provide consent.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, local storage or similar technologies to remember preferences, maintain sessions, secure the website, measure traffic and understand website performance.
You may adjust browser settings to reject or delete cookies. Some website functions may not operate correctly when certain cookies are disabled.
Our actual cookie and analytics practices depend on the technologies enabled on ROIChampions.com. This policy should be updated if advertising, behavioral profiling or additional tracking services are later added.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide products and services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal, tax, accounting or security obligations.
Retention periods may vary depending on the type of information, the nature of the relationship and applicable requirements. Information may remain in backups for a limited period after deletion from active systems.
7. Data Security
We use administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access restrictions, secure website connections and safeguards provided by our service providers.
No system, website, storage method or transmission over the Internet is completely secure. We therefore cannot guarantee absolute security.
8. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:
- Request access to categories or copies of personal information held about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request information about how personal information is used or disclosed.
- Opt out of promotional email communications.
- Limit or object to certain processing where applicable.
- Receive equal service and pricing when exercising legally protected privacy rights.
These rights may be subject to legal exceptions, identity verification and limitations based on whether a particular privacy law applies to ROI Champions.
To submit a privacy request, use the message form on the Help Center or call 415-379-0501. Clearly identify the request as a “Privacy Request.” We may ask for information reasonably necessary to verify your identity and locate relevant records.
9. California Privacy Information
California residents may have additional rights under the California Consumer Privacy Act, as amended, if that law applies to ROI Champions. These may include rights to know, access, correct or delete certain personal information and to opt out of certain sales or sharing of personal information.
ROI Champions does not knowingly sell personal information for monetary consideration. If our practices change in a way that creates an applicable right to opt out of sale or sharing, we will provide the legally required notice and method of exercising that right.
California’s “Shine the Light” law may also allow eligible residents to request certain information concerning disclosures of personal information for third parties’ direct-marketing purposes, where applicable.
10. Children’s Privacy
ROI Champions products and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
11. Third-Party Websites and Trading Platforms
Our website may link to payment processors, trading platforms, brokers, prop firms, social platforms or other third-party services. ROI Champions does not control those services or their privacy practices. Review each third party’s privacy policy before submitting personal or financial information.
12. International Visitors
ROI Champions is based in the United States. If you access the website from another country, your information may be processed in the United States or other locations where our service providers operate. Data-protection laws in those locations may differ from those in your country.
13. Promotional Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message where available. Even after opting out of promotional messages, you may continue to receive transactional or service-related communications, such as receipts, product-delivery notices, security notices or responses to support requests.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, vendors or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate method.
15. Contact ROI Champions
For questions about this Privacy Policy or to submit a privacy request, contact ROI Champions using the information below.